There are 3 main factors to run a successful campaign. First, agents must have the right skill set. Second, managers must have the experience to run a good campaign. Finally, office infrastructure must be secured and redundant. Usually, our agents came from US large call center . Some of our managers are home grown and others were recruited from big US center operating in Manila. Our Manila office is as solid as a rock and, with our redundant setup, we never experience a downtime in spite of the yearly visit of disaster calamities in Manila.
Why are rates so low? The only differentiating factor between us and the rest is our low overhead cost.