One Contact acts like we are from another department in your company.
Our call center and outsourcing services begin with a thorough analysis of your needs. Whether it's inbound or outbound telemarketing, or other back office support services, we understand your desire for attention to details to deliver the best service to your customers. Our goal is to make a 360-degree analysis of your needs that will deliver the best customer experience. Our definition of high quality revolves around making your customers happy, and only that.
We're not your traditional call center or telemarketing company in the Philippines. We don't look at your project as just another call center project. We look at all angles on how to best set up your campaign to provide the best customer experience. From outbound/inbound telemarketing services to email and chat support to back office services, we act as an extension of your company.
Our call center in the Philippines thrives on the philosophy that success is something you have to achieve on a daily basis – it's not a one-time thing; it's a continuous and recurring process. Even after we are able to get results for our clients, our services still focus on improving, and making good — better. We are not satisfied with 100% – we work on doing more.